Swagelok and Swagelok Southwest strive to maintain the highest quality to support performance and safety of our products, including:
- Testing raw materials to ensure that the highest-quality material is used in every Swagelok component and assembly.
- Manufacturing our own tooling to add an extra level of control.
- Predictive technologies that keep our machinery running, never letting the supply stop or the quality drop.
- Managing quality along the entire supply chain to guarantee consistent parts, assemblies, and services around the world.
- Everyone at our company living quality, no matter which Swagelok or Swagelok Southwest associate you speak with.
- A culture of continuous improvement so tomorrow’s processes and products will be even more dependable than today’s.
- Products backed by the industry's strongest warranty.
Behind every Swagelok product, assembly and solution is the Swagelok Limited Lifetime Warranty.
Complaint Policy:Swagelok Southwest Co. is dedicated to consistently providing our customers with exemplary products and services. We want to hear from you if we have not accomplished our goal! We have a process in place that is to be followed when we receive a customer complaint:
- When a customer complaint is received by a company associate, the complaint is documented in our complaint tracking system.
- Associates are encouraged to do whatever it takes to satisfy the customer and solve the problem.
- When the complaint warrants management escalation, the management team is notified, the problem is addressed, and the appropriate customer communication occurs.
- Complaint data is regularly analyzed to determine when corrective action is required or further steps are to needed to prevent recurrence.
Swagelok Southwest ISO 9001:2015 Certification
Swagelok Southwest is an ISO 9001:2015 Certified Company. You can download a copy of our certificate here: Swagelok Southwest ISO 9001:2015 Certificate.