Enhances and expands logistics for growing sales base
HYOGO, Japan (March 14, 2012)--Nippon Swagelok FST Inc. announced today that it will begin operation of a new service and logistics center in eastern Japan on March 21, 2012 in Yokohama City, Kanagawa. Nippon Swagelok FST, a subsidiary of US-based Swagelok Company, is investing to bring more streamlined and consistent services to customers throughout Japan.
The new Service Center East will co-locate and expand the supply of inventory for Swagelok fluid system customers throughout the country. In addition, sales, sales support, customer service, technical service, and IT professionals will join the logistics team at the new site. Customers will benefit from deeper technical knowledge sharing one location. As part of this focus on customer service enhancement, the company is also planning to open a similar facility to support western Japan in 2013.
“We have been listening intently to customer needs and the whole staff is working to deliver services that will fully satisfy customer expectations across Japan,” said Hiroshi Tomimasu, representative director of Nippon Swagelok FST. “As part of this effort, we are opening the Service Center East which will be a foundation of the structure for delivering value beyond the expected.”
[Service Center East Facts]
Name: Service Center East
Address: Tsuzuki-ku, Yokohama City, Kanagawa
Total floor area: 2230.62 m2
Opening date: March 21, 2012
Functions: Sales, customer service, technical service, logistics, IT
Nippon Swagelok FST is a wholly owned subsidiary of Swagelok Company and is the authorized sales and service center in Japan. It provides fluid system components, such as valves and tube fittings, Swagelok® Custom Solutions and technical support through a wide variety of technical seminars across Japan.
Headquartered in Solon, Ohio, U.S.A., Swagelok Company is a major developer and provider of fluid system solutions, including products, assemblies, and services for the research, instrumentation, pharmaceutical, oil and gas, power, petrochemical, alternative fuels, and semiconductor industries. Its manufacturing, research, technical support, and distribution facilities support a global network of more than 200 authorized sales and service centers in 57 countries. For more information about Swagelok, visit the company’s Web site at www.swagelok.com.