What are your office hours?
Where is your service area?
Do you accept credit cards?
Can I purchase Swagelok® products online?
What are my pick-up and /or delivery options?
How do I open a new account with you?
Do you sell products other than Swagelok® products?
What is your return policy?
We are a supply house and would like to buy Swagelok products from you. Is that a problem?
What kind of warranty can I expect with Swagelok Products?
Is it possible to purchase tubing in lengths shorter than 20 feet?
What is a Swagelok Gap Inspection Gauge?
Is it an acceptable practice to interchange/intermix fitting components with that of other manufacturers?
Can I visit your facilities?
What are your office hours?
We are open Monday thru Friday from 8:00 am to 5:00 pm.
Where is your service area?
H. E. Lennon, Inc. and our two branch offices serve the lower peninsula of Michigan and Northwest Ohio. H. E. Lennon covers Metro Detroit and all of Southeast Michigan. H. E. Lennon also covers Northwest Ohio. Midland Valve & Fitting covers the Tri-Cities and the Eastern lower peninsula of Michigan. Grand Rapids Valve & Fitting covers the Western lower peninsula of Michigan.
Do you accept credit cards?
Yes. We accept Master Card, Visa and American Express.
Can I purchase Swagelok® products online?
Yes. First, you need to register at www.midlandvf.com and then you will be able to quote and order parts online.
What are my pick-up and/or delivery options?
H. E. Lennon, Inc. can ship with all major delivery and shipping services. For orders with 20 foot lengths of tubing, we can ship your order via truck. 10 foot lengths of tubing must ship via Federal Express while UPS can only ship 5 foot lengths. If you need you package next day or in some cases, even same day, we are able to meet your shipping needs. If you would prefer to stop in and pick up your order, we have a will-call counter open from 8:00 am to 5:00 pm Monday thru Friday. If you have special shipping needs, please contact your salesman or a customer service representative to discuss other shipping or delivery options.
How do I open an account with you?
To open an account with us, we just need you to fax or e-mail us a credit reference form with 2 or 3 references. Typically, a new account can be -up in 1 business day. If you have more questions, please contact our Customer Service department at 989-835-3294 or send us an e-mail at info@midland.swagelok.com.
Do you sell products other than Swagelok® products?
We are focused on being the authorized distributor for Swagelok® products in our service territory. However, with the demands of your growing needs and the customized fluid system solutions required, we have the capacity to outsource goods for you at your request. Every effort is made to use "customer-suggested" suppliers, or those that have met Midland Valve & Fitting's screening process.
What is your return policy?
Standard price listed items may be returned for credit if they are unopened and in the original packaging. If applicable, a restocking fee will be applied. All returns are subject to prior approval and inspection. Any item that is not stocked at H. E. Lennon, Inc. may not be eligible for a return authorization. All claims and shortages must be reported immediately! Hold all material and packing slip for our immediate inspection.
We are a supply house and would like to buy Swagelok products from you. Is that a problem?
We are an authorized distributor for Swagelok Company. The Swagelok distribution network is designed to serve the needs of the end users of Swagelok products. We are under contract to service those end users. When we sell our products to an individual or an organization other than an end user, it can be difficult to fulfill our service obligations.
Any individual or organization that has been designated by the end user as an entity through which it wishes to procure Swagelok products, will be permitted to purchase our products from us subject to the following stipulations:
A copy of the original purchase order from the end user to the entity handling the procurement must be obtained by our office prior to making any shipment of our products. The purchase order must include the part number, quantity and the ship to address of the end user.
If a copy of the order cannot be obtained, our office will make arrangements to drop ship our products directly to the end user. We will process all invoicing and paperwork through the non-user organization.
Some of the reasons for this policy are:
Our products may be improperly selected and/or specified.
The end user may not be fully aware of the proper installation procedures.
Interchanging or intermixing of parts must not be encouraged.
Failure to verify the end user can lead to severe penalties from the United States Government if they are found to be from prohibited countries, entities, or persons as found on the Bureau of Export Administration Website located at http://www.bis.doc.gov.
If you have any questions concerning this policy, please do not hesitate to call us at 989-835-3294.
What kind of warranty can I expect with Swagelok Products?
When you purchase a Swagelok product from us, it will be accompanied by what we want to be the strongest warranty in the industry, unmatched by any of our competitors, and speaks to our commitment to stand firmly behind any product carrying the Swagelok name. Please review the Swagelok Limited Lifetime Warranty.
Is it possible to purchase tubing in lengths shorter than 20 feet?
Yes. As a value-added service to our customers, we offer 5 and 10-foot lengths in most sizes as well as the standard 20-foot lengths. Many of our customers have realized the benefits of these shorter lengths, as they are easier to handle and take up less space in their facility. Best of all, unlike many tubing supply houses, we have no minimum order. We will be glad to sell you one 5 or 10 foot length of tubing if that is what you need. We package all of our tubing in a protective vinyl bag, and ship in heavy-duty cardboard containers.
What is a Swagelok Gap Inspection Gauge?
Swagelok gap inspection gauges assure the installer or inspector that the fitting has been sufficiently pulled up when installed, whether using a multihead hydraulic swaging unit (MHSU) or air-actuated hydraulic swaging unit (AHSU), or wrench-tightening. All metal Swagelok tube fittings are gaugeable, with the exception of a few forged bodies in aluminum.
Is it an acceptable practice to interchange/intermix fitting components with that of other manufacturers?
Over the years, we have become aware of many manufacturers with products which purport to be interchangeable and intermixable with Swagelok-designed products. We do not believe that any manufacturer can reliably, repeatedly and uniformly replicate the products of another manufacturer. For this reason, we believe that interchanging and intermixing components made by different manufacturers can result in unpredictable performance and increased costs. We believe that this is an unsound practice and can be dangerous in critical applications.
Fluid system components that will perform acceptably and consistently and withstand pressure, vibration and temperature changes depend on many variables; specifically, close tolerances and exacting quality control; in conjunction with a good design principle and robust manufacturing processes. Customers have told us that they value these features. We believe that when an installer interchanges or intermixes components that are different in design principle, dimensions or tolerances, the user is deprived of the predictable and consistent engineering and process controls that they expect.
For your reference we offer a technical article published by Mihsein and Seymour in the Journal of Engineering Design, December 1999, titled: “Intermixing twin ferrule tube fittings- is it safe?” They made cutaways of four manufacturer’s products and conducted a Finite Element Analysis based on 4000 measurements, comparing the pull-ups of each manufacturer’s fittings to intermixed and interchanged components. You may be interested in reading this article to help you formulate your own conclusions as they pertain to the question of interchangeability. We would be glad to provide you with a copy of the article.
Can I visit your facilities?
Absolutely! We have a will-call counter where customers come in everyday to pick up orders and obtain technical help if needed. We will be more than happy to give you a tour of our facility and our Custom Solutions building. If you are interested, customer tours of Swagelok are also available. Please contact us if you would like more information on these various tours.
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Midland Valve & Fitting - 989-835-3294 - info@midland.swagelok.com